Sales Service Hours Safety

Enhanced Test Drive and Sales Experience

Online Vehicle Purchase Consultation

Book Now

Online Vehicle Purchase Consultation

Learn More Book Now

In-Store Experience

Learn More Book Now

Service Experience

3 Easy Steps

416-981-9400 info@policarobmw.ca
1

Book your Contact Free Service Appointment

  • Simply call or email to book your service appointment
  • Complete your vehicle service check-in prior to arrival
  • Reserve a sanitized alternate mobility vehicle (based on availability) or make your own arrangements home
2

Drop & Go

  • Drop and go using our key drop box or self-serve check-in
3

Pick Up Your Serviced Vehicle

  • A service advisor will contact you when your vehicle is ready for pick up
  • Securely process your payment online
  • Receive your fully sanitized vehicle awaiting your pickup in our drive-thru
Schedule a Service Appointment

Modified Hours of Operation

Sales Hours

  • Monday to Thursday 9:00 am - 7:00 pm
  • Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 5:00 pm
  • Sunday Closed

Service & Parts Hours

  • Monday to Friday 8:00 am - 5:00 pm
  • Saturday 9:00 am - 3:00 pm
  • Sunday Closed

Enhanced Health & Safety Procedures

We have implemented additional procedures across our business, in addition to the guidelines set out by public health authorities, to ensure the health and safety of our guests, employees and their families.

1

Enhanced Services

Personalized, contact free, mobile purchase, delivery and service experience
  • Contact free service experience
  • Online vehicle purchase consultation
  • Sanitized alternate mobility vehicle for reservation
  • Contact free, secure, online payment process
  • Easy, secure digital paperwork process
  • Enhanced chat and video services
  • Delivery or pick up of vehicle using a closed carrier
2

Vehicle Sanitization

Complete sanitization of all vehicles pre and post service. Sanitization includes:
  • Pre-service: Steering wheel, headrest, seat and footwell protectors
  • Post-service: Full disinfection and wipe down of all vehicle surfaces, gear shift, door handles, and driver and passenger enabled vehicle controls
  • Optional HVAC vehicle disinfecting system
  • Mandatory gloves and masks for all employees
3

Dealership Experience

Sanitization inspection teams at our facility and implementation of:
  • Visual sanitization markers for all surfaces and high traffic areas for inspection
  • Specified intervals for frequent cleaning and disinfection throughout the day
  • Numerous and accessible handwashing facilities and hand sanitizer locations
  • Extensive and ongoing training and communication with employees to ensure sanitization procedures are followed
  • Client facing signage to ensure physical distancing
  • Experience by appointment only
  • One customer limitation in service drive-thru
4

Temporary Operational Suspensions

Temporary suspension of the following services and amenities:
  • Café and refreshments
5

Vehicle Sanitization

Temporary Operational Modifications
  • Modified hours of operation
6

Employee Support

Commitment to employee health and safety includes:
  • Mandatory gloves and masks for all employees
  • Physical distancing among employees
  • Suspension of employee lunch gatherings
  • Health check of all employees daily
  • Attendance by own volition
  • Continued employee assistance program